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　　English is the primary language for communication around the globe. In this book, students will learn the basics of English for general services, from hosting guests in a restaurant to car rental services and social English language skills. At the end of the course, students should be able to communicate effectively in a wide range of business and general service-industry situations.

 

　　This book categorizes general services into the following themes:

　　● Food & Beverages

　　● Hospitality

　　● Tourism

　　● Transportation

 

　　In this book, students will:

　　● discuss possible workplace scenarios

　　● learn basic and advanced vocabulary

　　● be exposed to listening and oral practice

　　● do role plays and task-based activities

　　● do exercises related to English for general services

Contents
Food & Beverages
Unit 1 Receiving Guests
Unit 2 Serving Drinks & Dessert
Unit 3 Customer Complaints
Review U1~U3
Hotel
Unit 4 Reception and Check-in
Unit 5 Hotel Service
Unit 6 Check-out and Dealing with
Complaints
Review U4~U6
Tourism
Unit 7 Booking Tickets
Unit 8 Tour Arrangement
Unit 9 Conducting a Tour
Review U7~U9
Transportation
Unit 10 Mass Transit
Unit 11 Water Transport and Cruises
Unit 12 Car Rental
Review U10~U12